Privacy notice.

Who we are

Maple Estates is an independent property sales, lettings and management partnership based in Great Barr, Birmingham. For privacy enquiries, email info@mapleestates.co.uk or telephone 07592 267 142.

Information we collect

When you contact us, report a repair or submit a tenancy application, we may collect your name, contact details, address, household and employment information, property preferences, repair details and any photographs or videos you provide.

Why we use it

We use your information to respond to enquiries, assess tenancy applications, manage tenancies and repairs, meet legal and regulatory duties, protect property and occupants, and keep appropriate business records.

Who we may share it with

Where necessary, information may be shared with landlords, referencing providers, contractors, insurers, professional advisers, regulators or public authorities. We do not sell personal information.

How long we keep it

We retain information only for as long as needed for the relevant enquiry, application, tenancy, repair, legal obligation or legitimate business record, after which it is securely deleted or anonymised.

Your rights

Depending on the circumstances, you may ask to access, correct, erase or restrict use of your information, or object to its use. You may also complain to the Information Commissioner’s Office.

Security and updates

Website submissions are stored in a restricted Maple Estates dashboard. We use reasonable measures to protect personal information and may update this notice when our services or legal obligations change.

Last updated: 19 September 2026.